Return Policy
📦 DAT Game Return & Refund Policy
Thank you for shopping with DAT Game! We want you to love your purchase. If something isn’t right, we’re here to help.
✅ Returns & Exchanges
We accept returns and exchanges within 30 days of delivery.
To be eligible for a return, the item must be:
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Unused and in the same condition you received it
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In its original packaging
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Purchased directly from our official website
Items purchased from retailers or third-party sellers must be returned to the store where they were purchased.
💵 Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will automatically be applied to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or credit card company.
🚫 Non-Returnable Items
For quality and safety reasons, we cannot accept returns on:
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Opened or used games
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Gift cards
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Sale items marked as “Final Sale”
🔄 Exchanges
Need to exchange an item for the same product?
No problem — as long as it is unopened and within the 30-day window. Contact us first so we can help reserve your replacement.
📍 Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or we made an error.
If the product was damaged on arrival or defective, we’ll cover the cost and make it right — either through a replacement or full refund.
🧾 How to Start a Return
Email us at infokaspergames@gmail.com with:
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Order number
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Reason for return
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Photo of the product (if damaged or defective)
We will provide instructions and a return address.